Your relationship with DBLogic will not just end with receiving your software.
Our support agreements define the services, support hours and response targets available to you. Our team can help with software faults and enquiries. Enhancements and other changes are scoped and scheduled separately unless they are included in your agreement.
We take pride in providing a fast, responsive service that can react accordingly to your level of urgency.
Clients communicate directly with our support team via telephone, email, or our dedicated support portal. We aim to provide an initial response within the same working day, subject to your agreed support hours and response targets. Resolution times depend on the issue.
DBLogic offers a range of support contracts which are designed to meet your needs as a business.
